Hello and thank you again for your interest in Her Gifted Hands. We strive to give you the best customer service possible and we have listed some policies that will help us to serve you better. Please read below:


Please do not show up at our office requesting an appointment or to ask a question. You may send a request to us through phone call, text or email to request an appointment. If you show up, you will not be addressed due to our privacy for our clients and therapist being serviced


Our therapist and I only work by appointments only. No same day appointments are scheduled

When preparing for your session, we require that all persons leave their bottom undergarment on during their service


We require a $30.50 deposit at the time of booking to secure your appointment with us which can be paid on our service page or through Square


We require a 24 hour cancellation in advance for all services in order for you to re-book with our business

If you cancel at the last minute, we require a $25 fee to reschedule with us that can be paid at the bottom of this page


Our Medical Client Intake Form has to be completed in its entirety before any appointments are booked which is on our Massagebook.com page under Her Gifted Hands Beachwood or Independence


If you have booked an appointment with us and you cancel at the last minute or you are a no show, you will be required to pay for your service in full at the time of booking and we will schedule according to our availability.

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Cancellation Fee


For our Couples massage request, we require a 48 hour notice and deposit due( which is non refundable) for scheduling purposes and availability


To ensure that all appointments are timely, Her Gifted Hands has the right to reschedule or cancel clients that are more than 10 minutes late for scheduled appointments due to our reserved schedule of how we book our clients


When arriving for your scheduled appointment please allow enough time for travel. Chagrin and Richmond have very heavy traffic and could delay your arrival, in which your session would be adjusted to your arrival time


You only need to arrive 10 minutes before your scheduled appointment. If you arrive before the 10 minutes there is a waiting area on the first floor next to the elevator to wait until your scheduled appointment time in which you may come up to our suite 10 minutes before your session is to start. Please do not wait in front of our door in the hallway


We respect the other businesses surrounding us, so please keep your volume at a minimum


No children allowed


You must be 18 years of age in order to receive services at our establishment


Due to the sensitive nature of our services, we have the right to stop or cancel a session if we are having issues due to hygiene with any client so please be respectful to your therapist and give consideration to others who may be coming into or establishment